Terms of service

Repli, available at getrepli.app, is provided by FARMERMARKET spółka z ograniczoną odpowiedzialnością, Aleje Jerozolimskie 109/70, 02-011 Warszawa, Polska; KRS 0001238272, NIP 7011311204; kapitał zakładowy / share capital: 10 000,00 PLN. The email for contact, complaints and ending the service appears in Contact below.

These terms cover the paid Repli subscription and free electronic services: the website and guide, public demo, customer account, available import and reply preparation features, forms and waitlist. You may read, save and print this page free of charge before using the services.

The service is for businesses and self-employed people managing their locations. Anyone acting for a business must be authorised. Mandatory protections for self-employed people remain where applicable to their agreement; a tax identifier or the product’s professional purpose does not by itself remove those rights.

The demo and public materials do not require an account. Account creation requires registration and email confirmation or successful Google authentication. At registration you accept the terms and data processing terms on behalf of your business. Google users and existing accounts complete missing acceptance before entering the panel. We record the document version, account, language and acceptance time. You can download confirmation with the full text in Settings. The account service is indefinite; leave the page to end a free public feature.

Provide accurate information and protect your account access. Do not share passwords or sign-in links. Use Contact to report suspected unauthorised access. Google sign-in does not by itself authorise Repli to manage a Google Business Profile.

Free provides a one-time sample of up to ten available reviews for one location and reply work within the available features. The sample need not include the newest reviews or the full history and is not ongoing synchronisation. Generation limits and feature availability are shown in the interface. Reaching a limit does not trigger a charge.

The public demo illustrates the workflow. Demo results and time-saving estimates do not promise your results. Local demo changes may disappear after reset or clearing browser storage.

The paid plan is available when purchases are enabled in the app. Joining the waitlist is not an order. Joining, viewing a price or speaking with us does not activate paid access or automatic renewal. Any paid pilot requires a separate agreement on scope, price, duration, payment and termination before we accept an order. Any new paid service requires your express decision.

Small Business includes one authorised Google Business Profile location, full available review history, unlimited replies and AI generation with no per-review limit, tone personalisation and hourly sync of new reviews subject to Google availability. Request rate and concurrency protections apply. Additional locations will be charged separately when available. Enterprise for agencies and large businesses includes unlimited locations and reviews, 24/7 support and personalised onboarding, subject to an individual quote and separate agreement.

The monthly price excluding tax is 20 EUR. Applicable VAT is added; Stripe shows the final total before payment. New subscriptions are billed exclusively in EUR. Stripe handles payment, billing details and invoices. There is no additional trial or automatic currency change.

Order using a confirmed account, accept these terms and confirm the paid subscription in Stripe. The first successful payment starts access and the monthly billing period. Renewal is automatic every month in the purchased currency until you cancel renewal in account settings. Access continues until the paid period ends. Failed payment does not extend access; your work and original Free access remain subject to data retention rules.

The plan is a business offer. Eligible self-employed customers retain mandatory digital-service conformity, remedy, price reduction and withdrawal rights. We provide updates necessary for conformity and security throughout the service period.

Add only a location you manage or are authorised to handle. Your management declaration is not Google verification of ownership. Imports may use public Google Maps data; a separate Business Profile connection requires authorisation in Google.

Use data in accordance with law, individuals’ rights and source rules. Supply only necessary data. The data processing terms at /en/dpa form an annex to these terms and govern review authors’ and others’ data handled on your instructions. The customer is responsible for its own purpose, legal basis and transparency obligations; Repli assists with individual rights within the processing scope. We do not use entrusted data for our own model training.

You may revoke Repli's access in your Google account settings. Revocation does not itself delete data previously stored in Repli; request deletion through Contact. Changes at Google, access restrictions and provider outages may affect import availability or completeness.

Repli uses AI to assess reviews and prepare reply suggestions. Results may contain errors, inaccuracies or unsuitable wording. Check facts, tone, personal information and lawfulness before use. A possible Google policy violation is a recommendation to investigate, not proof of a fake review or a guarantee of removal.

Review and approve a draft before use. You can copy it and publish it in Google; where publication through a Google connection is available, it requires a separate explicit instruction. Replies are not published automatically. We do not guarantee review removal, a rating, ranking, revenue or time saving. Repli is not a Google service, law firm or allegation-verification service.

You retain rights in your own materials and authorise us to store and process them as necessary to deliver the requested function and result. You may use and edit drafts for your business, respecting third-party rights. We do not guarantee exclusivity or copyright protection for AI-generated content.

You need an internet-connected device, a current browser supporting JavaScript and, for an account, an active email address and necessary cookie storage. Google features may require a separate Google account and permissions. Optional analytics consent is not required for core functions.

Do not supply unlawful content, violate privacy or third-party rights, impersonate others, attempt unauthorised access, send spam, bypass limits, disrupt the service, create fake reviews or harass people. Do not upload malware or use the service to obtain other people's data without authorisation.

We develop Repli with due care. Maintenance, updates, errors and limitations caused by Google, AI services or other providers may interrupt availability. We will give notice of planned material interruptions where possible. Keep your own copy of important replies.

Our liability is governed by applicable law. You are responsible for your own unlawful acts and content you publish; checking a draft does not remove the provider's statutory liability. These terms do not exclude liability for intentional harm or rights that cannot lawfully be limited by contract.

You may end the free service, leave the waitlist or delete your account. Cancelling subscription renewal preserves access until the paid period ends. Deleting your account in Settings after reauthentication ends all access immediately, including the unused paid period, and stops further renewals. Voluntary deletion alone does not automatically refund unused days. Statutory withdrawal, complaints and refunds due by law remain available. Use Contact for help, data return before deletion and requests.

We may temporarily restrict a feature or account for a specific breach, security threat or legal obligation. Restrictions should be proportionate. Unless law or security prevents this, we will explain the reason and allow you to clarify the issue. Urgent threats may require immediate action. If we plan to end the free account service, we will give at least 14 days' notice so you can save important content.

Send complaints to the email in Contact. Describe the problem, provide the account email or a way to contact you and explain the outcome you seek. Do not send passwords. Missing additional details does not remove your right to complain; we will ask if clarification is needed.

We will respond by email within 14 days of receiving a complaint. The process is free and does not restrict legal remedies or available consumer protection assistance.

If consumer protection applies despite the service's professional purpose, all mandatory rights remain, including digital service conformity and complaint rights. Nothing here removes those rights or statutory court jurisdiction.

If you have a statutory right to withdraw from a distance contract, you can normally do so within 14 days of conclusion by sending an unambiguous statement through Contact, for example: ‘I withdraw from the Repli service agreement concluded on …, account email …, full name …’. The statutory form is optional. Using the demo or account does not declare that you waive withdrawal rights. At purchase you request service after payment, before the withdrawal period ends. This does not waive statutory withdrawal rights; any settlement for service supplied is subject to applicable law.

The separate privacy policy linked in the footer explains personal data and cookies. Consent to optional analytics is separate from using the service.

We may change these terms due to changes in law, functions, security or providers. We will notify account users of material changes by email or in the panel at least 14 days before they take effect, explaining the reason, content and date. Urgent legal or security changes may take effect sooner. You may end the free service before a change; these terms do not introduce automatic charges or retrospective changes.

Polish law applies subject to mandatory protective rules. Courts have jurisdiction under applicable law. The Polish and English versions describe the same service; interpretation must respect the user's statutory rights.